You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. A valid proof of purchase (receipt or order confirmation) is required for all returns. Items that do not meet these criteria will not be accepted for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may experience processing delays or may not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing of the refund depends on your payment provider's processing time.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after the discount.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement again. Some payment processors may require additional time to post the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company as there may be a processing delay on their end. If you've completed these steps and still have not received your refund, please contact us with details of your purchase and we will investigate the matter further.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: vogueme
Address: 4811 Cedar Lane, Boston, MA
Email: [email protected]
Phone: +1857-753-2542
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding public holidays.
$